HOTEL RULES
Dear guests, to ensure safety and comfort of the Hotel guests during their stay, we have clarified some guidelines.
Room check in is from 3 p.m. Check out is until 11 p.m.
Guests are given the key card upon registration at the reception and are kindly asked to lock the rooms. Guests are required to handover their keys to the receptionist upon departure. If guests lose or do not return the key card they are obligated to pay the penalty of 5 EUR.
Rooms can only be used by guests who are duly registered at the reception with a valid identity document.
From 00:00 to 08:00 hours is the time of night peace. We invite every guest to be careful during this period and not cause noise that can disturb other guests.
Disturbing other Guests is not allowed. Hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespects House Rules.
We assume that the Guests are familiarised and fully understand the Hotel Rules at the beginning of their stay in our Hotel.
For your convenience we have provided a safe deposit box, located in the wardrobe in your room. Hotel bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Reception. We suggest you to double check safe deposit box in your room upon your departure from the Hotel.
All rooms have air conditioning. Please note that air condition does not work if windows are opened or if windows are not properly closed.
Hotel is entirely non-smoking. In case of non-compliance with this rule, Hotel is obliged to charge the penalty of 150 EUR according to the local Law.
Wi-Fi internet is free and available in entire hotel. Password is provided at the Reception and on your key card folder.
Linen and used towels are changed every second to third day.
The hotel is obliged to ensure:
A) conditions for full and undisturbed rest of the guest
B) safety of stay and privacy. Every guest provides its consent to processing their personal information for the purposes of checking in and placing its data in the hotel database as per the Personal Data Protection Act of 29.10.1997. (Journal of Laws of 1997, no. 133, item 883 as later amended). The guest has the right to review and correct its personal data.
C) professional and polite service in respect of all services rendered by the hotel
D) cleaning of the room and performing necessary repairs of equipment during the guest’s absence or in their presence is so requested by the guest
E) in case of any defects which could not be repaired, the hotel shall make every effort to, where possible, change the room or in any other way redress the inconvenience.
In all Guest rooms DO NOT DISTURB sign has been provided. Hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, Hotel reserves the right to enter the room due to Safety and Security reasons.
Hotel guests must have appropriate clothes and footwear when they are moving through the public spaces of the hotel.
It is not allowed to take explosive, weapons, inflammable materials or other dangerous chemicals in to the hotel.
It is not allowed to bring food and beverage from outside in the hotel. Hotel keep the right to move this food and beverage.
Day use is until 7 p.m.
For your convenience hotel has arranged the parking around of the hotel. Hotel takes no responsibility for any damage or loss of your vehicle on the parking.
Airport transfers are available via apointment and scheduling at the Reception.
For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to the Hotel.
Guests may have visitors in their rooms which must be registered at the Reception. Visits are allowed until 8 p.m. and in case of extended visit (after 8 p.m.), hotel will charge additional amount of 15 euros including VAT per person per night, as a supplement for the next guest.
In case of a long stay the services are to be paid on the weekly bases. Payments are in EURO.
All departures after 11 p.m. will be considered as late departure and additional cost of a half stay will be applied to Guest’s hotel account. If departure is after 6 p.m. an extra night including breakfast, will be charged. Please check for details with Reception.
In case the guest fails to appear in the hotel by 6 p.m. of the accommodation day despite making a reservation, the fee for the room shall be charged by the hotel.
The hotel guest cannot hand over a room to third persons, even if the period for which the guest paid has not yet expired.
The hotel may refuse to accept the guests who grossly violated the Hotel Rules and Regulations during the last stay by damaging the hotel’s or guests’ property or by inflicting damage on other guests, hotel employees or other persons staying in the hotel or in other way violated the stay of other guests or the functioning of the hotel.
If during your stay, for whatever reason, you need to check out earlier, it is necessary to inform Reception 24h prior departure. Otherwise full night stay with breakfast will be charged.
In case of cancellation of further Guest stay by the Hotel caused by misbehavior and disrespect of Hotel Rules, Hotel reserves the right to charge for full length of stay as per reservation. It is not allowed to take out from the hotel the room inventory (pillows, blankets, towels, shower gell, shampoo).
If you have any suggestion on hotel service or if you have any technical problem in your room, please be free to inform us at your earliest convenience. In case of late notice for any complaints that you might have, when hotel has no chance to react, those situations will not be considered as a reason for accommodation rate discount.